FAQs

ORDER

1. Can I order less than 10 pieces for the pocket mirrors, badges or cotton bags?

The minimum order for pocket mirrors, badges and cotton bags is 10. We do not accept order less than 10 pieces.

2. Can I mix different designs or have different names for the pocket mirrors, badges or cotton bags?

Yes you can, however there will an additional charge for different designs and/or different names for each pocket mirror, badge or cotton bags. Please contact us for the pricing. 

3. Can I print my own images on the products?

Yes you can, simply email us the images to admin@phoralprints.com and we will advise if they can printed clearly. 

4. Why is my order status not changed? 

Your order status will be changed to "Awaiting Fulfillment" once payment is made and we will begin to process your order. Status will be changed to "Shipped" after your order has been mailed out. Sometimes, there may be a delay in the change of the status even after your order has been mailed out. Please allow 1-2 days for us to update the status. 

5. Can I self-collect my order?

We only do delivery at the moment. 

PRODUCTION & SHIPPING

1. How long will it take before I will receive my order?

As all of our products are personalized/customized, the production time is approximately 7 days. Delivery will take another 2-3 workings days. Production time may be longer for large orders or during festive periods and will be advised accordingly. Do please your order in advance to receive in time to be given as a gift. 

2. Do you accept rush order to receive before your stated production time?

We do not accept rush orders at the moment. Our products are printed only after an order is placed. Moreover, time is also needed to process the artwork, hence we may not be able to accept any rush orders at the moment. Do place your order in advance to receive in time to be given as a gift.  

3. What are your shipping options?

Your orders will be shipped out by Courier and will be automatically selected during the checkout. 

 

PAYMENT

1. What are your payment methods?

We accept payment by Bank Deposit Transfer, Paynow or by Credit Card/Debit Card via Paypal. Simply select the option during checkout. For payment by Bank Deposit/Transfer and Paynow, please make payment within 48 hours after order has been placed, otherwise your order will be automatically cancelled. 

 

 

 

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