Policies

Thank you for visiting phoralprints.com! Please read through our Policies below before placing an order. By purchasing from Phoral Prints you are agreeing to the Terms and Conditions listed below and you are bound to them.
Phoral Prints has the right to change these Terms and Conditions at any time without notice.

Changes, Cancellations, and Returns

Changes:
Orders begin processing immediately after the “Pay for Order” button is clicked at checkout. Production time for made to order items is approximately  7-14days (depends on volume of orders) and is indicated in the production description. Once order has been processed, changes cannot be made. After payment is made, we will process your order. Please ensure that your orders and personalization details provided are correct. You can make changes by contacting us if your orders have not been processed. 

Cancellation:
Similar to the changes to an order, cancellations on an order must be completed before it is processed. Once production has started, cancellations cannot be made. In order to send us a cancellation request, please Contact Us and include your order number in the request.  This does not guarantee the order will be cancelled. If it is still possible to cancel, we will go ahead and fully refund the amount paid. You should receive the amount back into your bank account within a few days after the refund is approved, depending on your bank’s policies.

Returns:
Due to the personalized nature of the products, we do not accept returns or exchanges unless a mistake is made on our part or the product was damaged prior to receipt. We make every effort to provide the best quality through attention to design, craftsmanship, and materials. We carefully inspect your order prior to shipment. 

We guarantee the quality and craftsmanship of every product we sell and give opportunities to verify options throughout the ordering process. By making payment you are verifying that all information given is correct. Upon receipt, please inspect your purchase and notify us of any damage or mistakes. If a mistake was made on our part or if a product was damaged prior to receipt, we will make a replacement or a refund. However, we will not accept returns on personalized items that were verified with the customer or on items damaged through normal wear and tear.

Product Information
The prices displayed at our Web site are quoted in Singapore Dollars and are valid and apply throughout all countries.

Phoral Prints makes every effort to display, as accurately as possible, the colours of our products that appear on our Web site. However, as the actual colours you see depend on the resolution of your monitor screen, we cannot guarantee that your monitor’s display of any colours will be exactly the same as the colours of our products.

Payment

Payment can be made by Bank Deposit or Credit Card / Debit Card via paypal which can be selected in the checkout page. For Bank Deposit, kindly email us with any proof of payment for our verification. 


Information You Provide
We receive and store any information you enter on our website or give us freely in any other way.  We use the information that you provide for responding to your requests and communicating with you. You provide this information when you search our site, buy a product, participate in a contest, or communicate with customer service. Information is also stored when you provide information in Your Account; when you communicate with us through phone, email, or chat; when you compile Wish Lists; provide reviews on products; or sign up for our newsletter. Through this, you might supply us with information such as your name, address, and phone numbers, credit card information, and people to whom purchases have been shipped (including addresses and phone numbers).

User Comments
We enjoy getting customer feedback about our products and website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications sent to us shall be the exclusive property of Phoralprints. Phoralprints has the right to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensation. For this reason, we ask that you not send us any comments that you do not wish for us to use, including any confidential information or any original creative materials.

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